glie.

Privacy Policy

Last updated: 9 July 2026

This policy explains how Glie ("we", "us") handles personal data when you contact us for customer support or sales through our messaging channels — including Instagram Direct, WhatsApp, email, and website chat — which we operate through Glie Chat, our self-hosted customer support desk.

Who we are

Glie is a technology studio operating the Appointments product and related services. For any privacy question or request, contact us at [email protected].

What we collect

We only collect what you choose to share when you reach out to us:

• Message content — the messages you send us and our replies, and any attachments.
• Your profile on the channel you use — for Instagram and Facebook, your public username, display name, profile picture and account ID, provided to us by Meta when you message one of our accounts; for WhatsApp, your phone number and WhatsApp display name.
• Contact and context details you share in the conversation (for example your name, email, or what you are asking about).

We do not collect your Instagram or Facebook password, and we cannot see your private activity on those platforms — only the conversation you start with us.

How we use it

• To receive, read and reply to your messages and provide the support or information you ask for.
• To route your conversation to the right member of our team and keep its history so we can follow up.
• To contact you back about your inquiry, within the messaging rules of each platform.

We do not use your messages for advertising, and we do not sell your personal data to anyone.

Meta / Instagram data

Our Instagram messaging uses Meta's Instagram Platform. We access your Instagram conversation and basic profile only to operate this support service, and we handle that data in line with Meta's Platform Terms and Developer Policies. You can revoke our access at any time from your Instagram settings (Settings → Website permissions / Apps and websites), and you can request deletion of the data we hold — see Data Deletion.

Who processes it for us

We keep your data inside our own systems and share it only with service providers who help us run the support service, under confidentiality obligations:

• Meta Platforms — the Instagram and WhatsApp channels the messages travel through.
• Our self-hosted support desk (Chatwoot), running on servers we control in the European Union.
• Our CRM and email provider — to keep a record of the conversation and follow up.

How long we keep it

We keep conversation records for as long as needed to support you and for a reasonable period afterwards for our records, and then delete or anonymise them. You can ask us to delete your data sooner at any time.

Your rights

Depending on where you live (including under the EU GDPR and Brazil's LGPD), you may ask us to access, correct, or delete your personal data, or to stop using it. To exercise any of these, email [email protected] or see Data Deletion. We respond within 30 days.

Changes

If we change this policy we will update the date above and post the new version at this address.